Certified Customer Service Performance Professional
WHY CHOOSE A CUSTOMER SERVICE PERFORMANCE PROFESSIONAL CERTIFICATION?
Providing excellent customer service is essential for the long-term development and sustainability of every business. The Customer Service Performance Professional Certification course offers a unique approach to managing the customer interaction.
The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Through case-studies, insightful examples and best case practices, you will understand how to implement, sustain and evaluate a Customer Service Performance framework in your organization.
